Shipping & Returns
Shipping Policy
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location.
If you have any questions regarding shipping, please contact us though our EMAIL US page or Let's Chat.
Return & Exchange Policy
At FeRoce we want you to be happy with the items you purchase from us. If for any reason you are not satisfied with an item you purchase on the Website, you may return such item (accompanied by your sales receipt) within 14 days of the date on which the item was delivered to you and elect to: (1) exchange the item for another item available for purchase through the Website, (2) receive a refund in the amount you paid for the item, or (3) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website. If you return an item to us after 14-day return period, but between 15 and 30 days of the date on which the item was delivered to you, you may still return the item and elect either to exchange the item for another item available for purchase through the Website or to receive a merchandise credit in the amount you paid for the item that would be applied to your purchase of another item through the Website.
Alternatively, you may return an item purchased through the Website at one of our Gem Show locations for an exchange, credit or refund pursuant to these Terms of Sale.